General Contact Information

Loreto Centre

PO Box 4082
Auburn South
VIC 3122

By Phone: +61 (03) 9813 4023
By Email: admin@loreto.org.au

Making a Complaint of Abuse

If anyone wishes to bring a complaint of abuse against any past or present Loreto (IBVM) Sister, any staff member employed by Loreto, Loreto Ministries, Mary Ward International Australia, or volunteers with these bodies, they may do so in any of the following ways below.

1. If you believe a crime has been committed, you can contact your local police station to report a non-urgent crime. For emergency assistance contact the police on 000.

Otherwise, contact the Loreto Province Professional Standards Officer or CEO of Loreto Ministries Limited:

2. For the Loreto Province, contact:
Sr. Maria Bongiorno IBVM, Professional Standards Officer
By Phone: +61 (03) 9813 4023
By Email: Maria.Bongiorno@loreto.org.au
In Writing:
Sr. Maria Bongiorno IBVM
Loreto Centre
PO Box 4082
Auburn South
VIC 3122

Please note that when children are involved, mandatory reporting requirements in some states stipulate that the Loreto Province Leader be informed and that she is responsible for notification to the police and relevant state authorities.

For Loreto Ministries Limited, contact:
Cate Sydes, CEO Loreto Ministries Limited
By Phone: +61 (03) 0813 4023
By Email: Cate.Sydes@Loretoministries.org.au
In Writing:
Cate Sydes
Loreto Centre
PO Box 4082
Auburn South
VIC 3122

Please note that when children are involved, mandatory reporting requirements in some states stipulate notification to the police and relevant state authorities.

Privacy Enquiries and Complaints

Any questions about Loreto’s Privacy Policy Statement, or any complaint regarding treatment of your privacy by Loreto or breach of the Australian Privacy Principles should be directed in writing using our contact details below:

In Writing:
Loreto Communications Manager
PO Box 4082
Auburn South
VIC 3122

By Phone: +61 (03) 9813 4023
By Email: communications@loreto.org.au

If you lodge a complaint, you will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. After receiving your complaint, we will provide you with the contact name and details of the person who will follow through on the matter and provide all relevant details regarding your submission.

 

Professional Standards Enquiries

For any queries relating to Professional Standards, contact the Loreto Province Professional Standards Officer, Sr. Maria Bongiorno IBVM.

By Phone: +61 (03) 9813 4023
By Email: Maria.Bongiorno@loreto.org.au
In Writing:
Sr. Maria Bongiorno IBVM
Loreto Centre
PO Box 4082
Auburn South
VIC 3122

Feedback and Complaints

We value your feedback and all information we receive is taken seriously. You can provide feedback or make a complaint regarding Loreto, Loreto Sisters, Mary Ward International Australia or any of Loreto’s Ministries, programs or partners in the following ways:

By Phone: +61 (03) 9813 4023
By email: admin@loreto.org.au
In Writing:
Loreto Centre
PO Box 4082
Auburn South
VIC 3122

Feedback and complaints are initially assessed and then directed to the relevant department for evaluation, response and resolution.

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